FAQs

At Everviow, we aim to make your experience simple, transparent, and enjoyable. Here you’ll find answers to the most common questions about ordering, delivery, returns, and product care.

1. Ordering & Product Information

Q: What kind of products do you offer?
A: We offer a curated range of high-quality furniture and storage solutions designed to elevate everyday living with durability, elegance, and thoughtful design.

Q: How do I know if the product will fit my space?
A: Each product page includes detailed dimensions, including internal measurements. We strongly recommend measuring your room, doorways, stairs, and elevator before placing your order.

Q: Do you provide assembly service?
A: Assembly is not included in our standard service. All items come with detailed instructions and all necessary hardware. For larger pieces, we recommend two people for safe assembly.

2. Shipping & Delivery

Q: Where do you ship?
A: We ship to mainland France and Corsica. At this time, delivery is not available to overseas territories.

Q: How long does order processing take?
A: Most orders are processed within 1–3 business days after payment is confirmed. Large furniture items may need extra preparation time.

Q: What are the delivery times?
A: Delivery time depends on the method selected at checkout:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • Large Furniture / Carrier Delivery: 5–10 business days

Q: How much is shipping?
A: Shipping fees vary based on item size, weight, and delivery method. All costs are displayed clearly at checkout. From time to time, we offer free standard shipping promotions.

Q: Will I receive a tracking number?
A: Yes. Once your order ships, you’ll receive a tracking email. For large carrier deliveries, the transport company may contact you directly to arrange delivery.

3. Delivery & Handling

Q: How is my furniture packaged?
A: Each item is securely packed with reinforced protection to prevent damage. Heavier or fragile pieces receive additional padding and corner protection.

Q: Do I need to assist during delivery?
A: For large or heavy items, you may need to help the delivery team bring the item inside. Please add any special delivery instructions at checkout so the carrier can plan accordingly.

4. Damage, Loss & Returns

Q: What if my order arrives damaged or parts are missing?
A: If you notice damage or missing components, please contact us within 48 hours of delivery.
Email: everviow@gmail.com
Include your order number, photos of the issue, and a short description. We will resolve it by sending replacement parts, a replacement item, or a refund.

Q: What if my package is marked delivered but I didn’t receive it?
A: First check with neighbors or building staff. If you still can’t locate it, contact us and we’ll investigate with the carrier.

Q: Can I return an item?
A: Yes. Most items can be returned within 30 days of delivery if unused, in original condition, and in the original packaging.
Please refer to our Return & Refund Policy for full details.

5. Exchanges & Cancellations

Q: Can I exchange my item?
A: Exchanges are available for defective, damaged, or incorrect items.
Voluntary exchanges (choosing another model or color) are also possible, but return shipping costs apply.

Q: Can I cancel my order?
A: You can cancel for free if your order has not shipped yet.
If the order has shipped, cancellation will follow the standard return process once it arrives.

6. Payments & Security

Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa and Mastercard. Our checkout is encrypted for secure payment processing.

Q: How do refunds work?
A: Refunds are issued to the original payment method. Once your returned item is received and inspected, we process the refund within 14 days.
Banks may require an additional 5–10 business days to post the refund.

7. Warranty & Care

Q: Do your products come with a warranty?
A: Yes. We stand behind the quality of our furniture. Please consult our Warranty Policy for full details.

Q: How do I care for wooden furniture?
A: To keep your furniture in great condition:

  • Dust regularly

  • Wipe gently with a soft, slightly damp cloth

  • Avoid direct sunlight and strong humidity

  • Use wood-safe cleaning products when needed

8. Customer Support

Q: How can I reach Everviow customer service?
A: You can contact us anytime at:
📧 everviow@gmail.com
Support Hours: Monday–Friday, 9:00–18:00 (CET)
We aim to respond within 24 hours.