Shipping Policy

At Everviow, we want every delivery to be smooth, reliable, and worry-free. Our goal is to make sure your storage furniture arrives safely and on time, no matter where you are in Europe.

This page explains our processing times, delivery regions, estimated shipping times, tracking, and how we support you if any issues arise.

1. Delivery Regions

We currently ship from our European warehouse to the following countries:

  • France

  • Germany

  • Italy

  • Spain

  • Austria

We continuously work to expand our service to more EU destinations.

All orders to the above regions include free standard shipping.

2. Order Processing Time

To ensure proper handling and quality control:

  • Standard processing time: 1–3 business days

  • Peak season or low inventory: 5–7 business days

You will receive an email confirmation once your order has been prepared for shipment.

3. Shipping Methods & Estimated Delivery Times

All orders are shipped from our EU warehouse, allowing faster, smoother deliveries across Europe.

Estimated Delivery Times by Country

Country Standard Shipping Time
France 7–9 business days
Germany 7–9 business days
Italy 10–12 business days
Spain 10–12 business days
Austria 10–12 business days

Delivery may take slightly longer during holidays, extreme weather conditions, or carrier delays.

If customs inspection or tax-related issues occur, we will contact you immediately and assist in resolving the situation.

4. Shipping Costs

Shipping is free for all orders delivered to the countries listed above.
No minimum purchase required.

5. Order Tracking

Once your order has shipped:

  • You will receive a tracking number by email

  • Tracking information may take 24–48 hours to update

  • Oversized items may be handled by a specialized courier who will contact you to schedule delivery

If your order contains multiple items, they may arrive separately.

6. Packaging & Handling

We prepare every order with care to ensure safe delivery. This includes:

  • Reinforced packaging

  • Corner and edge protection

  • Extra padding for fragile or heavy items

  • Full inspection before shipping

Our goal is for your furniture to arrive in perfect condition.

7. Delivery Requirements & Assistance

Please make sure your delivery address is complete and accessible.

For large items, couriers may require assistance bringing the package inside.
If you have special delivery conditions (narrow doors, stairs, limited access), please include this information at checkout.

If a delivery attempt fails due to unavailability, redelivery fees may apply depending on the carrier.

8. Damaged, Lost, or Missing Items

Your satisfaction is important to us. If something goes wrong, we are here to help.

Damaged or Incomplete Orders

Please contact us within 48 hours of receiving your package.

Email: everviow@gmail.com

Include:

  • Photos of the damage

  • Photos of the packaging

  • Your order number

  • A short description of the issue

We will quickly arrange:

  • Replacement parts

  • A full replacement

  • Repair assistance

  • A refund according to our Return & Refund Policy

Lost Packages

If tracking shows “delivered” but you did not receive your order:

  1. Contact the carrier first

  2. Then email us at everviow@gmail.com

We will assist with an investigation until the issue is resolved.

9. Incorrect Shipping Information

Please double-check your delivery details before checkout.

  • We cannot refund items shipped to an incorrect address provided by the customer

  • If the order is returned to us, reshipping fees may apply

10. Returns & Exchanges

Most items may be returned within 30 days if they are:

  • Unused

  • In original condition

  • Sent back with the original packaging

Please refer to our full Return & Refund Policy for more details.

11. Order Cancellations

  • Orders may be canceled before shipping at no cost

  • After shipping, cancellations are no longer possible, but returns are available after delivery

12. Customer Support

If you have questions about shipping or need assistance:

📧 Email: everviow@gmail.com
🕑 Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)

We aim to reply within 24 hours.